Canary Wharf Man and Van Terms and Conditions
These Terms and Conditions govern the provision of man and van and related removal services by Canary Wharf Man and Van. By making a booking, you agree that these Terms and Conditions will apply to all services provided to you. Please read them carefully before placing an order.
1. Definitions
In these Terms and Conditions, the following expressions have the following meanings.
Company means Canary Wharf Man and Van, the provider of removal and associated services.
Customer means the person, firm or organisation requesting the services.
Services means the man and van, removal, transport, loading, unloading, packing or other agreed services provided by the Company.
Goods means all items handled, transported or stored by the Company on behalf of the Customer.
Booking means a confirmed request for Services made by the Customer and accepted by the Company.
Service Area means the areas in which the Company offers its removal and man and van services, as communicated by the Company from time to time.
2. Scope of Services
The Company provides man and van, household and office removals, small moves, item transport, and related services within its Service Area and, where agreed, to and from other locations. The precise scope of the Services will be set out in the Booking confirmation or quotation provided to the Customer.
The Company reserves the right to refuse to carry any Goods which, in its reasonable opinion, are unsafe, illegal, improperly packed, excessively heavy or bulky for the available equipment and personnel, or otherwise unsuitable for transport.
3. Booking Process
3.1 Quotation
The Customer may request a quotation by providing accurate and complete information about the collection and delivery addresses, access conditions, floors, parking arrangements, the nature and approximate volume or list of Goods, and any special requirements such as dismantling, packing or additional labour.
Any quotation issued by the Company is based on the information supplied and is not binding if that information is inaccurate or incomplete. Quotations are subject to availability of vehicles and staff at the time the Customer confirms the Booking.
3.2 Making a Booking
A Booking is created when the Customer confirms acceptance of a quotation or rate and the Company confirms the Booking, either verbally or in writing. The Company may require a deposit or prepayment to secure the Booking. The Customer is responsible for checking that all details in the Booking confirmation are correct.
3.3 Changes to Bookings
Any changes to the date, time, addresses, scope of work, or volume of Goods must be communicated to the Company as soon as reasonably possible. The Company reserves the right to adjust the price, vehicle allocation, or staffing levels in light of any such changes. If the Company is unable to accommodate a requested change, the original Booking and cancellation terms will remain in effect.
4. Service Times and Delays
The Company will use reasonable endeavours to arrive at the agreed time and complete the Services within a reasonable period. However, any times given for arrival or completion are estimates only and are not guaranteed.
The Company will not be liable for delays or failure to perform the Services caused by circumstances beyond its reasonable control, including but not limited to traffic conditions, road closures, accidents, adverse weather, breakdowns, strikes, or delays caused by the Customer or third parties.
If the Company is significantly delayed, it will take reasonable steps to inform the Customer and agree a revised time. Where possible, the Company will seek to minimise disruption, but no compensation is payable for minor delays.
5. Customer Obligations
The Customer agrees to.
Provide accurate details when requesting a quotation and making a Booking, including full addresses, access details, and any relevant restrictions such as parking limitations, loading bays, lift access, stairs, or time restrictions.
Ensure suitable parking or loading facilities are available at collection and delivery addresses, and that any necessary permits, permissions or arrangements are in place before the Services commence.
Ensure that all Goods are properly packed, secured, and ready for transport, unless packing services have been expressly included in the Booking.
Be present, or ensure that an authorised representative is present, at the collection and delivery points throughout the performance of the Services to provide access, instructions and confirmation.
Obtain all necessary permissions, consents and access arrangements for the Company to carry out the Services at the premises involved.
The Customer warrants that they are the owner of the Goods or have full authority from the owner to enter into an agreement for the Services and to accept these Terms and Conditions on the owner’s behalf.
6. Payments and Charges
6.1 Pricing
The price for the Services will be as set out in the quotation or Booking confirmation. Charges may be based on hourly rates, fixed prices, or a combination of both, and may include additional charges for waiting time, congestion, tolls, parking fees, and any extra services requested or required on the day.
6.2 Payment Terms
Unless otherwise agreed, payment is due before or on completion of the Services. The Company may require a deposit or full prepayment at the time of Booking. Any outstanding balance must be settled immediately upon completion of the Services.
The Company reserves the right to refuse to commence or continue Services if payment has not been made in accordance with the agreed terms.
6.3 Additional Charges
Additional charges may apply where.
The scope, volume or nature of Goods is greater than stated at the time of quotation or Booking.
There are delays in loading or unloading beyond a reasonable time due to factors not caused by the Company, including waiting for keys, paperwork, access, or the Customer or third parties.
Access is significantly more difficult than advised, such as long carry distances, additional flights of stairs, restricted lifts, or poor loading arrangements.
Extra services are requested on the day, including packing, unpacking, dismantling or reassembly of furniture or appliances.
The Customer agrees to pay any such additional charges at the Company’s prevailing rates.
7. Cancellations and Amendments
7.1 Customer Cancellations
The Customer may cancel a Booking by notifying the Company. The following cancellation charges may apply, unless otherwise agreed.
If cancellation is made more than 48 hours before the scheduled start time of the Services, any prepaid amounts may be refunded, less any reasonable administrative costs.
If cancellation is made within 48 hours but more than 24 hours before the scheduled start time, the Company may retain part or all of any deposit or charge a cancellation fee up to a reasonable proportion of the total price.
If cancellation is made within 24 hours of the scheduled start time, the Company may charge up to the full quoted price to cover allocated resources and loss of opportunity.
7.2 Company Cancellations
The Company reserves the right to cancel or refuse any Booking where it reasonably believes it cannot safely or lawfully perform the Services, or where the Customer has breached these Terms and Conditions. In such cases, the Company will, where practicable, offer alternative arrangements or a refund of any amounts paid for Services not provided.
8. Excluded and Restricted Items
The Company will not carry illegal goods, live animals, plants, perishable items, hazardous materials or substances, explosives, weapons, cash, jewellery, precious metals, watches, fine art of high value, important documents, or any other items which the Company has not expressly agreed in writing to transport.
The Customer is responsible for removing and safely transporting any such items themselves. The Company accepts no liability for any loss or damage to items it has not agreed to carry.
9. Liability for Loss or Damage
9.1 Standard Liability
The Company will exercise reasonable care and skill in handling and transporting the Goods. Its liability for loss of or damage to Goods, caused by its negligence or breach of contract, will be limited to a reasonable amount having regard to the nature and value of the Goods and the price paid for the Services.
9.2 Exclusions
The Company will not be liable for.
Loss or damage arising from the inherent nature or defects of the Goods, normal wear and tear, or pre existing damage.
Damage to flat pack furniture that has not been dismantled or has been inadequately assembled.
Damage to items packed by the Customer in unsuitable containers or without adequate protection.
Damage to or loss of valuables, including money, jewellery, watches, precious metals, deeds, securities, or items of exceptional value, unless the Company has expressly agreed in writing to carry them and they have been fully declared and agreed.
Indirect or consequential loss, such as loss of profit, loss of enjoyment, or loss arising from delay.
Any loss or damage caused where the Customer has not provided accurate information about the Goods, access, or other relevant matters.
9.3 Customer Inspection
The Customer is encouraged to inspect the Goods upon completion of the Services. Any apparent loss or damage should be notified to the Company as soon as reasonably practicable, and in any event within a reasonable period after the Services have been completed.
9.4 Overall Limitation
Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law. Subject to that, the Company’s total liability arising under or in connection with any Booking will not exceed a reasonable multiple of the charges paid for the relevant Services.
10. Parking, Congestion and Access
The Customer is responsible for ensuring that suitable parking and loading arrangements are available for the Company’s vehicles at all relevant locations, and for obtaining any permits or permissions required. The Company may charge the Customer for any parking fees, fines or penalties incurred as a result of following the Customer’s instructions or where proper arrangements have not been made.
Where access is restricted or unsuitable for the Company’s vehicles, or where long carries or unusual handling are required, additional charges may apply and the Company reserves the right to refuse to carry out part or all of the Services if it considers it unsafe or impractical to do so.
11. Waste and Disposal Regulations
The Company operates in accordance with relevant waste and environmental regulations. The Company is not a general waste collection service and will not remove household refuse, builders waste, hazardous materials or any items classed as controlled waste, unless expressly agreed as a separate service and in compliance with applicable regulations.
Any request for disposal or clearance of items must be clearly specified at the time of Booking. Where the Company agrees to remove items for disposal, such items become waste and will be handled in accordance with legal requirements. Additional charges may apply for disposal, recycling, tipping fees, or compliance costs.
The Customer warrants that any items to be removed for disposal do not include prohibited or hazardous materials. The Customer is responsible for any costs, fines or liabilities arising from incorrect description or illegal disposal of waste items provided by the Customer.
12. Insurance
The Company maintains such insurance policies as it considers appropriate for its business. This may include cover in respect of its legal liability for loss of or damage to Goods while in its care. It is the Customer’s responsibility to arrange any additional insurance cover they may require for high value or fragile items, or for losses not covered by the Company’s standard liability.
13. Complaints
If the Customer has a complaint about any aspect of the Services, they should raise it with the Company as soon as reasonably practicable, providing full details and any supporting information. The Company will investigate and respond within a reasonable period and, where appropriate, seek to resolve the issue by repair, compensation within the limits set out in these Terms and Conditions, or other suitable remedy.
14. Data Protection
The Company may collect and use personal information about the Customer for the purposes of administering Bookings, delivering the Services, processing payments, and complying with legal obligations. The Company will take reasonable steps to keep such information secure and will not share it with third parties except where necessary for performing the Services, processing payments, or as required by law.
15. Variation
The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that Booking, unless a change is required by law or by a regulatory authority, in which case it may apply with immediate effect.
16. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision will be considered severed from the remaining provisions, which will continue to be valid and enforceable.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or any Booking.
By confirming a Booking with Canary Wharf Man and Van, the Customer acknowledges that they have read, understood and agreed to these Terms and Conditions.
