Canary Wharf Man And Van Service Terms and Conditions
These terms and conditions set out the basis on which Canary Wharf Man And Van provides moving, transport, and related assistance services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. For the avoidance of doubt, these terms apply to all man and van services, including single-item transport, partial loads, light removals, collections, and similar service arrangements, unless we agree otherwise in writing. Nothing in these terms affects your statutory rights as a consumer.
In these terms, “we”, “us”, and “our” refer to Canary Wharf Man And Van, and “you” or “the customer” refers to the person requesting the service, as well as any person acting on that person’s behalf. The service is provided on the understanding that all information supplied by the customer is accurate, complete, and provided in good faith. If any details change before or during the job, the customer must tell us promptly so that any necessary adjustments can be made.
We aim to provide a clear and reliable Canary Wharf man and van service for domestic and commercial customers. However, our ability to perform the work safely and on time depends on access, parking, load size, item condition, weather, and the accuracy of the information supplied at booking. These terms are intended to make expectations clear for both parties and to reduce the risk of delay, dispute, or misunderstanding.
1. Booking Process
A booking is only confirmed when we have accepted your request and, where applicable, received any required deposit or written confirmation. Quotations are usually based on the information you provide, including the number and type of items, collection and delivery points, floors, lifts, access restrictions, timing, and any special handling needs. If the details you provide are incomplete or inaccurate, the quotation may change. Man and van booking requests are therefore accepted on a provisional basis until all essential details are confirmed.
When you request a service, you must ensure that the job description is accurate and that any items requiring special care are identified before the booking is confirmed. This includes fragile goods, awkward or oversized items, heavy appliances, and any items that may need extra labour, protective materials, or additional vehicle capacity. We reserve the right to decline a booking, amend the quotation, or assign additional resources if the original information proves insufficient.
The service may be scheduled for a specific time slot or a flexible arrival window. While we always aim to attend on time, moving services can be affected by traffic, access issues, and other operational delays. We do not guarantee an exact arrival minute unless this has been expressly agreed in writing. If you need to change the collection or delivery time, you should notify us as soon as possible, and we will try to accommodate the request where practicable.
2. Payments and Charges
Unless stated otherwise, payment is due on completion of the service on the day of the job. In some cases, we may require a deposit or advance payment to secure the booking, particularly for larger jobs, peak periods, or services involving third-party costs. Accepted payment methods may vary and will be communicated at the time of booking. The customer is responsible for ensuring that payment is available when due.
The agreed price is based on the information supplied before the job starts. If the job takes longer than expected, requires additional labour, involves extra stops, or requires a larger vehicle or more personnel than originally booked, additional charges may apply. Typical reasons for extra charges include excessive waiting time, difficult access, stairs without lift access, long carrying distances, parking delays, or the presence of items not disclosed in advance. We will use reasonable efforts to explain any additional cost before it is incurred where practicable.
All quoted charges are exclusive of any services not expressly included in the quotation. Customers are responsible for securing parking permissions, permits, site access arrangements, and any other approvals necessary for the work, unless we have agreed in writing to manage them. If we incur any third-party costs on your behalf, you must reimburse those costs in full unless otherwise stated. Any unpaid balance may be pursued as a debt in accordance with applicable law.
3. Cancellations, Amendments, and Waiting Time
You may cancel or amend a booking by giving us notice as early as possible. If you cancel at short notice, we may charge a cancellation fee to reflect the time reserved, staff allocated, vehicle commitment, and any costs already incurred. The amount of any cancellation charge may vary depending on how much notice is given and whether we have already begun the job, travelled to site, or incurred non-recoverable expenses. Any deposit paid may be retained in full or in part where reasonable to do so.
If you are not ready at the agreed time and we have to wait, waiting time charges may apply. Likewise, if access is not available, the property is closed, the customer is absent, or the job cannot proceed because information supplied at booking was inaccurate, we may treat the booking as a cancellation or charge for wasted attendance. We will make reasonable efforts to remain flexible, but repeated delays may affect our ability to complete the booking within the planned timeframe.
We may need to cancel or reschedule a service due to circumstances beyond our control, including vehicle breakdown, severe weather, road closures, staff unavailability, unsafe conditions, or legal restrictions. If we do so, we will try to rearrange the service for a suitable alternative time. Our responsibility in those circumstances is limited to rescheduling or refunding any payment received for work not performed, to the extent required by law.
4. Customer Responsibilities
The customer must ensure that all items are ready for collection, properly packed where necessary, and suitable for transport. Unless we have agreed to provide packing materials or packing services, you remain responsible for packaging, sealing, labelling, and protecting your goods. Removal services rely on the customer’s cooperation, and we are not responsible for damage caused by insufficient packaging, hidden defects, unstable stacking, or pre-existing weakness in the item.
You must also ensure that every item handed to us is lawful to transport and does not contain prohibited or dangerous materials unless this has been specifically agreed and handled in compliance with all regulations. This includes flammable substances, pressurised containers, chemicals, asbestos, medical waste, or items requiring specialist carriage. If we discover such items, we may refuse to move them, remove them from the load, or end the job immediately if necessary for safety.
The customer is responsible for providing safe access to the premises and for warning us about any hazards, including low ceilings, narrow staircases, fragile surfaces, poor lighting, loose flooring, pets, or obstructed entrances. If you ask us to move items to a location that presents a risk to property, people, or our staff, we may decline the instruction. Our team has the right to stop work if it becomes unsafe to continue.
5. Liability and Insurance
We will take reasonable care when handling goods and carrying out the service. However, our liability is limited to loss or damage caused by our proven negligence, subject to the exclusions and limits set out in these terms and to any mandatory legal rights you may have. We are not responsible for losses arising from ordinary wear and tear, pre-existing damage, insufficient packaging, incorrect instructions, or circumstances outside our reasonable control.
Where an item is fragile, valuable, or of sentimental importance, you should tell us in advance and, where appropriate, arrange adequate insurance. Unless otherwise agreed in writing, we do not provide specialist valuation services and we do not accept responsibility for indirect or consequential loss such as loss of earnings, missed appointments, business interruption, or loss of opportunity. Any claim should be reported as soon as reasonably possible and, where practical, before the goods are moved from the delivery point.
If any claim is made, we may ask for supporting evidence, including photographs, proof of ownership, proof of value, and a description of the alleged damage. We may inspect the item and, where appropriate, offer repair, replacement, compensation, or another reasonable remedy. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.
6. Waste Regulations and Disposal
Where our service includes clearance, removal, or transport of unwanted goods, the customer must be clear about whether items are to be delivered, retained, recycled, donated, or disposed of. We operate in accordance with applicable UK waste regulations and will only handle waste in a lawful and responsible manner. We may request details about the nature of the waste so we can determine whether it can be collected and where it may lawfully be taken.
The customer must not ask us to dispose of controlled, hazardous, or regulated waste unless this has been agreed in advance and all legal requirements can be met. If waste transfer documentation, segregation, or special handling is required, the customer must provide accurate information and cooperate with any lawful process. We may refuse any load that appears unsafe, contaminated, or non-compliant with waste rules, and we may stop the job if the material differs from what was declared.
When we arrange disposal or transfer of waste, the customer acknowledges that we may use licensed facilities, authorised carriers, or other compliant partners where necessary. The customer is responsible for ensuring that they have the right to dispose of the items and that they are not transferring property that belongs to someone else. We do not accept responsibility for fines, penalties, or enforcement action arising from inaccurate waste descriptions, illegal contents, or the customer’s failure to comply with the law.
7. Delays, Access, and Site Conditions
We are not liable for delays caused by traffic, weather, road works, access restrictions, parking enforcement, lift failures, security restrictions, or any other event outside our reasonable control. If the agreed route or access point becomes unavailable, we may use an alternative reasonable route or request additional time. Any extra waiting or effort caused by such circumstances may be charged where appropriate and lawful.
If the destination or collection point has restricted access, the customer must ensure that entry is permitted and that any building management, concierge, or security requirements have been satisfied. Where parking is limited, the customer should arrange suitable space or permits unless we have agreed otherwise. If the job cannot proceed because access arrangements have not been made, we may charge for our attendance and any time spent attempting to complete the service.
We may refuse to move items through unsafe routes or into areas that are clearly unsuitable for the work. This includes situations where items are too large to pass safely, where floors may be damaged, or where the environment presents a risk to our staff or your property. In such cases, we will attempt to suggest a reasonable alternative, but the final decision on safety remains with us.
8. Governing Law and General Provisions
These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, that part shall be treated as removed to the minimum extent necessary, and the remainder shall continue in full force.
Any failure by us to enforce a right or provision under these terms shall not be treated as a waiver of that right or provision. We may update these terms from time to time, and the version in force at the time of booking will apply to your service unless a change is required by law. By proceeding with a booking, you confirm that you have read, understood, and agreed to these Canary Wharf Man And Van terms and that you will cooperate in good faith to help ensure a safe and efficient service.
This document is intended to present the core contractual rules for our man and van services in a clear and accessible way. It is a legal page rather than a guide, and it should be read carefully before any booking is made. If the customer does not agree with any part of these terms, they should not proceed with the service request.